Differences between revisions 4 and 5

Printer Troubleshooting

49.00.FF Error

Printer hangs after submitting a certain type of a PDF file. The job does not get printed and the printer control panel displays:

If you press the OK button on the printer it reports the 49.00.FF Error:

1) Delete the print job from the printer queue on your computer.

2) Turn the printer OFF. Wait 10 seconds. Turn the printer back ON.

3) Use Acrobat Reader for printing.

4) In the print dialog click on the Advanced button.

5) Select the Print as Image option.

6) Print your file.

-  ⇤ ← Revision 4 as of 2014-02-13 21:26:29 → 
  Size: 441
  Editor: akrevl
  Comment:
+   ← Revision 5 as of 2014-02-13 21:31:19 → ⇥
  Size: 812
  Editor: akrevl
  Comment:
-Deletions are marked like this.
+Additions are marked like this.
 Line 3:
-=== 49.00.FF Error ===
+= 49.00.FF Error =
 Line 5:
+== Affected devices ==
-Line 6:
+Line 7:
-==== Symptoms ====
+ * ilhp600
 * ilhp500c
-Line 8:
+Line 10:
-Job does not get printed. Printer status reports
+== Symptoms ==
-Line 10:
+Line 12:
-Processing job from Tray X...
+Printer hangs after submitting a certain type of a PDF file. The job does not get printed and the printer control panel displays:
-Line 14:
+Line 16:
-If you press the OK button on the printer it reports the 49.00.FF Error
+If you press the OK button on the printer it reports the '''49.00.FF''' Error:
-Line 18:
+Line 20:
-==== Workaround ====
+== Workaround ==
-Line 20:
+Line 22:
-Use Acrobat Reader for printing, select advanced, print as image.
+'''1)''' Delete the print job from the printer queue on your computer.

'''2)''' Turn the printer OFF. Wait 10 seconds. Turn the printer back ON.

'''3)''' Use '''Acrobat Reader''' for printing. 

'''4)''' In the print dialog click on the Advanced button.
-Line 24:
+Line 32:
+'''5)''' Select the '''Print as Image''' option.
-Line 25:
+Line 35:
+'''6)''' Print your file.