<?xml version="1.0" encoding="utf-8"?><!DOCTYPE article  PUBLIC '-//OASIS//DTD DocBook XML V4.4//EN'  'http://www.docbook.org/xml/4.4/docbookx.dtd'><article><articleinfo><title>PrinterError4400FF</title><revhistory><revision><revnumber>1</revnumber><date>2014-02-13 21:32:45</date><authorinitials>akrevl</authorinitials></revision></revhistory></articleinfo><section><title>49.00.FF Error</title><section><title>Affected devices</title><itemizedlist><listitem><para>ilhp600 </para></listitem><listitem><para>ilhp500c </para></listitem></itemizedlist></section><section><title>Symptoms</title><para>Printer hangs after submitting a certain type of a PDF file. The job does not get printed and the printer control panel displays: </para><para><inlinemediaobject><imageobject><imagedata fileref="http://snap.stanford.edu/moin//moin/PrinterError4400FF?action=AttachFile&amp;do=get&amp;target=cp01.png"/></imageobject><textobject><phrase>cp01.png</phrase></textobject></inlinemediaobject> </para><para>If you press the OK button on the printer it reports the <emphasis role="strong">49.00.FF</emphasis> Error: </para><para><inlinemediaobject><imageobject><imagedata fileref="http://snap.stanford.edu/moin//moin/PrinterError4400FF?action=AttachFile&amp;do=get&amp;target=cp02.png"/></imageobject><textobject><phrase>cp02.png</phrase></textobject></inlinemediaobject> </para></section><section><title>Workaround</title><para><emphasis role="strong">1)</emphasis> Delete the print job from the printer queue on your computer. </para><para><emphasis role="strong">2)</emphasis> Turn the printer OFF. Wait 10 seconds. Turn the printer back ON. </para><para><emphasis role="strong">3)</emphasis> Use <emphasis role="strong">Acrobat Reader</emphasis> for printing.  </para><para><emphasis role="strong">4)</emphasis> In the print dialog click on the Advanced button. </para><para><inlinemediaobject><imageobject><imagedata fileref="http://snap.stanford.edu/moin//moin/PrinterError4400FF?action=AttachFile&amp;do=get&amp;target=cp03.png"/></imageobject><textobject><phrase>cp03.png</phrase></textobject></inlinemediaobject> </para><para><emphasis role="strong">5)</emphasis> Select the <emphasis role="strong">Print as Image</emphasis> option.  </para><para><inlinemediaobject><imageobject><imagedata fileref="http://snap.stanford.edu/moin//moin/PrinterError4400FF?action=AttachFile&amp;do=get&amp;target=cp04.png"/></imageobject><textobject><phrase>cp04.png</phrase></textobject></inlinemediaobject> </para><para><emphasis role="strong">6)</emphasis> Print your file. </para></section></section></article>